This topic is current for me as a consulting assignment to a multi-national company here in Kuala Lumpur, Malaysia, nevertheless the outplacement services covered here, are equally as relevant just about anywhere internationally.
Essentially outplacement happens the company has determined a necessity to retrench a connected with employees, but rather than only terminate their employment, with minimum redundancy payment as required by law, they recognise a certain responsibility towards those who will forfeit their jobs.
There are of course, many reasons for jobs becoming redundant (and to all jurisdictions, the law makes it necessary that it is jobs tend to be being lost) with the resulting retrenchment of the actual holders, if they are not to be redeployed within the boss. The company I am now working with on an outplacement assignment has sold one of its divisions to another company, along with the buyer does not want the employees.
In my view, and that of several HR pros, unless you have experienced retrenchment yourself, you shouldn't be truly effective being a counsellor to someone who has just been told they are losing their job. An early colleague once compared it to childbirth labor! She commented that unless you've given birth, you cannot possibly empathise! While somewhat extreme, I for you to agree :-) All our consultants involved in outplacement (me included) have all been retrenched at time after have a psychology or counselling skillset.
In some cases, your former company will pay to make a change and use the firm of your choice, providing expense of is the aforementioned. Contact the human resources department, let them know you're unhappy with the agency, and that you want to find a substitute.
If the company won't allow to enjoy a swap, see if they'll contact the designated firm around the behalf, indicating that you are displeased. If enough individuals are dissatisfied with the service and make your former employer associated with it, that may be an impetus for them to contract with another agency. You won't know if saturate try.
As a last resort, you may outplacement advice opt to take up the tab for outplacement services yourself. It'll be money well spent if it helps you find organization more quickly.